Overview
At Luxbrilliant, we are committed to ensuring that every interaction with us feels special and positive. While the following Terms & Conditions establish the legal framework for our services, we approach every customer relationship with care, fairness, and exceptional service. By placing an order with us, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
If you have any concerns regarding these terms, please contact us before making a purchase.
This website is operated by Luxbrilliant. Throughout the site, the terms “we,” “us,” and “our” refer to Luxbrilliant. By accessing our website and/or making a purchase, you engage in our “Service” and agree to abide by these Terms & Conditions, including any referenced policies. These terms apply to all users, including browsers, customers, vendors, merchants, and contributors of content.
We reserve the right to update or modify these Terms & Conditions at any time. Please review this page periodically. Continued use of our website constitutes acceptance of any changes.
Our online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to deliver our products and services.
1. Online Store Terms
A contract between the customer and Luxbrilliant is established once an order is accepted, processed, and dispatched. At this point, your payment method will be charged.
Prices and availability may change without prior notice. In rare cases, adjustments may occur at the time of delivery, but every effort is made to avoid such situations.
Delivery charges may apply depending on your location. Please see our Shipping & Returns Policy for details.
By using this website, you confirm that you are at least of legal age in your jurisdiction or have obtained consent from a guardian.
Our products may not be used for unlawful purposes. Any misuse of the site, including the transmission of malicious code, is strictly prohibited and may result in immediate termination of access.
2. Order Processing & Delivery
Estimated delivery times are provided as a guide and may vary due to unforeseen events.
Orders placed before 3 PM are typically dispatched the following business day. Orders placed after 3 PM will be dispatched on the next business day.
Luxbrilliant is not liable for delivery delays caused by strikes, supply chain issues, or force majeure. In cases where supply is not possible, we reserve the right to cancel an order fully or partially.
3. General Conditions
We reserve the right to refuse service to anyone at any time.
Submitted content (excluding payment data) may be transferred unencrypted over networks. However, credit card information is always encrypted during transmission.
You may not copy, reproduce, or exploit any part of our services without written consent.
4. Product & Pricing Information
All prices are subject to change without notice.
We may discontinue products or modify details at our discretion.
Some items are available exclusively online and may have limited stock.
We strive to display product colors as accurately as possible, but variations may occur across different devices.
5. Accuracy of Billing & Account Information
We reserve the right to refuse or limit orders at our discretion.
If changes or cancellations occur, we will contact you via email or phone.
It is the customer’s responsibility to provide accurate billing and shipping details.
6. Returns & Refunds
For returns and refunds, please see our Shipping & Returns Policy.
7. Third-Party Links & Services
Our website may include third-party content or links.
We are not responsible for verifying the accuracy of external websites or materials. Issues related to third-party services should be addressed directly with those providers.
8. Comments & User-Generated Content
Any ideas, comments, or feedback submitted may be used by Luxbrilliant without restriction.
We reserve the right to remove unlawful, offensive, or infringing content.
9. Disclaimer of Warranties & Limitation of Liability
We do not guarantee uninterrupted, secure, or error-free service.
All products and services are provided “as is” without warranties of any kind.
We are not liable for damages arising from the use of our services, including but not limited to lost profits or data.
10. Gemstones & Jewelry
Our gemstones are believed to hold energetic properties, but they are not substitutes for professional medical treatment. Please consult a healthcare provider for medical concerns.
Each jewelry piece is handcrafted, meaning natural variations in design and gemstones may occur, making each item unique.
11. Intellectual Property & Usage Rights
All content, including text, images, logos, and designs, is the intellectual property of Luxbrilliant.
You may not reproduce, modify, or distribute any materials without prior written consent.
Materials may only be used for personal, non-commercial purposes.
12. Governing Law
These Terms & Conditions are governed by the laws of Indonesia and shall be interpreted accordingly.
13. Changes to Terms & Conditions
We reserve the right to amend these Terms & Conditions at any time. Your continued use of our website signifies your acceptance of any changes.
14. Contact Information
For any inquiries regarding these Terms & Conditions, please reach out to us at:
[email protected]